Q. What happens to my files on the pool when the trial license expires?

Nothing at all. Your pool remains fully readable. The only restriction that goes into effect when the trial runs out is that you won't be able to create new folders on the pool.

At this point you can choose to purchase a Retail license or move your data out of the pool and uninstall the product.

Q. How does purchasing a Retail license work?

After placing your order at stablebit.com/Buy your payment method will get authorized by our payment processor (E.g. PayPal). Once your payment method gets approved, stablebit.com will charge you the purchase price. At the same time you will be assigned an Activation ID that you can use to license your product. We will send you information confirming your order, the Activation ID and activation instructions by email. Save this, it's important.

Once you have your Activation ID, just enter it in the application's licensing window and your license will be activated.

Q. How quickly can I purchase a license and start using it?

Licenses are activated instantly, right after your payment gets authorized.

Q. Does the computer where the software is installed need to be connected to the Internet in order to activate the license?

Having an Internet connected computer make activation a lot easier, but it's not required.

The licensing system has an offline mode. You will still need another computer with Internet access in order to purchase the license and to complete license activation.

License activation without Internet access involves copying and pasting strings of text to a special web site at stablebit.com. You will be instructed on what to do in the licensing window.

Q. How many computers can I install the application on?

That depends on how many licenses you've purchased. A single personal license can be activated on any computer for an unlimited time.

Q. What if I'm dual-booting, do I need additional licenses for each OS?

No, you can use the same license in multiple Operating Systems, as long as they're running on the same physical hardware. Note that this does not include virtual machines because they may emulate virtual hardware.

Q. What is the upgrade policy for a Retail license?

All future versions of the product are included in a Retail license.

Q. Is license activation tied to the hardware in any way, and what happens if I upgrade my computer?

Yes. License activation uses various components in your system for identification. If a piece of hardware changes you will have the option of automatically transferring your license to your new hardware.

Licensing does not keep track of hardware that changes often, such as addon cards. It keeps track of more permanent things such as your motherboard.

Q. What happens if I need to get a new computer entirely?

If you want to uninstall the software from one computer and install it on another, you will need to use the Deactivate button in the licensing window. First, deactivate the copy running on the old computer, then install the software on the new computer and activate using the same activation ID.

Q. I have another question regarding licensing, will you help me out?

Of course. Contact us at any time with any concerns.